Episode 4Premium
Use Gentle Friction: Saying No Without Triggering Defensiveness
5:52Leadership
Learn communication techniques that reduce friction and help people feel respected, even when you decline their request. You’ll use disarming cues, empathic framing, and clarity without apology.
This episode helps you deliver a no that preserves trust.
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From this course
The Art of Saying No Without Burning Down Your Life
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