Privacy Policy
Last updated: December 2025
Overview
OwlUp ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services at owlup.co.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and password. If you sign up through Google or Apple, we receive your name and email from those services.
Payment Information
Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy applies to payment data.
Usage Data
We use Google Analytics to understand how visitors use our site. This includes:
- Pages visited and time spent
- Device type and browser
- General location (country/city level)
- Referral sources
Listening Progress
We track which episodes you've listened to and your progress, so you can resume where you left off.
How We Use Your Information
- To provide and maintain our service
- To process your subscription payments
- To save your listening progress
- To send important account-related emails
- To improve our website and content
- To respond to your inquiries
Cookies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences
- Analyze site traffic (via Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our service.
Data Sharing
We do not sell your personal information. We share data only with:
- Stripe - for payment processing
- Amazon Web Services - for hosting and authentication
- Google Analytics - for anonymized usage statistics
Data Security
We use industry-standard security measures including HTTPS encryption, secure password hashing, and protected database access. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Cancel your subscription at any time
To exercise these rights, contact us at the email below.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at: hello@owlup.co