Simple Repair Conversations: A No‑Drama Script for Rebuilding Trust

Repair conversations that rebuild trust using a simple, effective apology script. Learn a no‑drama, four‑step repair conversation you can actually use today to rebuild trust and reduce defensiveness. Turn communication theory into repeatable trust repair skills you can measure, track, and improve over time. What You'll Learn: • How to use a 4‑step repair conversation format (Fact & Impact, Ownership, Concrete Next Step, Follow‑up Invitation) that aligns with behavioral‑science research on effective apologies • How to transform “I’m sorry” from a vague statement into a clear, specific repair that names impact, takes responsibility, and offers a next step • How to treat repair conversations like a personal “uptime” metric so you aim to repair 90% of small ruptures within 24 hours and bigger ones within 72 • How logging just 2 repairs a week for 6 months (about 50 conversations) can demonstrate that you’re becoming adaptive instead of defensive • How to turn trust from a vague hope into a skill you can practice and measure—using even 1 improved conversation per month as concrete evidence of progress • How to spot where this script applies in your life right now and pick one specific relationship or situation to practice on • How to take one small action this week—no matter how tiny—to apply the script and start rebuilding trust immediately About the Guest: Episode Content: 00:00 - Introduction: Why most apologies don’t actually rebuild trust 04:12 - The science behind effective repair conversations and reduced defensiveness 09:30 - The 4‑step Simple Repair Conversation Script (Fact & Impact, Ownership, Next Step, Follow‑up) 18:05 - Real‑life examples: Turning a defensive argument into a trust‑building moment 26:40 - Using “repair uptime” as your personal metric: 24–72 hour repair windows 32:15 - How to track 2 repairs a week and what that does for long‑term trust 38:50 - Applying the script to your own situation: choosing one area to practice 44:20 - Tiny actions, big shifts: your 7‑day trust repair challenge

What You'll Learn:

• How to use a 4‑step repair conversation format (Fact & Impact, Ownership, Concrete Next Step, Follow‑up Invitation) that incorporates acknowledgment, responsibility, restitution, and commitment
• How to move from vague apologies to specific statements that clearly name what happened and how it affected the other person
• How to set a realistic “repair uptime” target: 90% of small ruptures repaired within 24 hours and bigger ones within 72
• How to log at least 2 repair conversations a week so you accumulate ~50 data points of trust‑building practice over 6 months
• How to treat even 1 improved conversation per month as measurable evidence that trust is becoming a trainable skill, not just a hope
• How to write down and organize the key parts of the Simple Repair Conversation Script so you can remember and actually use it under stress
• How to identify one specific situation or relationship where this script applies right now, instead of waiting for the “perfect” moment
• How to choose and commit to one small, concrete action this week to apply what you learned and start rebuilding trust